4 common problems for IT Managers and how co-sourcing can help
27 September 2017
IT managers face their own unique challenges and stresses on a daily basis, and there are few who can exist without any type of external support. There are many options out there when it comes to IT support, but one which might particularly suit IT managers is co-sourcing. Below we’ve compiled a few of the top problems IT managers may face and how co-sourcing can assist.
Problem One: Keeping up with everything
Hardware, software, telephony, IT security, servers, emails… All requite monitoring and maintenance, and keeping everything on track can be challenging. Not to mention trying to keep up with technological advancements, new security threats and the latest strategic developments. One practical solution would be to involve a co-sourcing partner to manage the appropriate tasks and reduce the workload burden. For example, your co-sourcing partner could manage IT security, your server platform and web management (e.g. DNS hosting, web design and hosting) whilst you take care of end users, communications and connectivity.
Problem Two: Skill gaps
Even for an IT manager who oversees multiple team members, there are bound to be some skill gaps. This means that external support can often be required to fill these gaps, especially in specialist or niche areas. It may not be realistic or applicable to hire full-time team members with these skills, so a co-sourcing partner can provide you with the necessary technical assistance to the desired level when the need arises.
Problem Three: Not enough time
Many IT Managers may have to deal with the issue of stretching limited resources. One area this can arise is the Service Desk, where IT Managers often find themselves juggling internal service requests, ongoing maintenance and monitoring, projects and business priorities. If you don’t have the resources to cover all these points then partnering with a co-sourcing provider who can offer a proven Service Desk could be a good option to consider.
Problem Four: Hitting KPIs
Like many other departments, the IT department has its own KPIs and targets to hit but this can sometimes feel difficult if your resources are already stretched. Co-sourcing provides an efficient, cost-effective and flexible way to optimise results, without drastically increasing overheads or losing control. Co-sourcing can free up time so IT Managers can concentrate on the areas best managed by an internal team, confident in the knowledge that experienced partner has responsibility for the rest of the tasks.
Co-sourcing can be a great option for those businesses who want to maintain, and develop an internal IT team but also require some additional support for particular areas. Co-sourcing is not designed to replace an existing team, but rather helps to supplement skill gaps on an as-needed basis.
The flexibility of this approach to IT support means IT managers can decide what to keep in house and what to outsource to a third party, the most important thing is that you find the right partner for your business. A good co-sourcing partner will always work in partnership with you and ensure a seamless integration with your existing team.