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What we do / Managed IT Service

Managed IT Service

Delivering world-class service 24/7/365. We’ll keep you productive, available and secure whilst also ensuring that you and your teams are happy — guaranteed.
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Our difference

Staying ahead in business requires more than just keeping the lights on. It demands that your organisation stays protected and productive.

But cost and resource constraints often block the path to success. Against this backdrop, we offer:

  • Deep subject-matter expertise

    With two decades of experience serving clients nationally and globally, our depth of knowledge spans a wide range of IT domains. You gain access to our thought leadership and specialised technical skills, ensuring you benefit from the latest industry advancements and best practices in the industry.

  • A true partnership

    We’re not just another supplier. We understand your organisation, your market, your culture and your people. We use our experience, care and know-how to deliver exactly what you need — working like a true extension of your business.

  • Continuous service improvement

    Our near-perfect client retention and a 98%+ satisfaction score highlight our commitment to service excellence. Our proactive approach ensures your IT environments are always prepared to meet future challenges and seize new opportunities

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What we offer

  • What we offer

    Fully Managed IT Support

    We take full end-to-end care of both your infrastructure support and end-user support. This option is suitable for clients with little to no in-house IT support.

  • What we offer

    Co-sourcing IT Support

    A comprehensive infrastructure support service, combined with support for escalated end-user issues. This is typically suitable for clients who have a small in-house IT team.

  • What we offer

    Escalation IT Support

    All the resources and tooling of our fully managed service. This flexible model allows you to control costs while securing the support you need, tailored to your business requirements.

  • What we offer

    Cloud Managed Services

    Customised, scalable managed cloud services across private, public, hybrid and multi-cloud — leveraging 20 years of experience in cloud management. We’re here to accelerate cloud adoption or optimise current environments with stable, robust IT infrastructure suitable for any organisation. You’re in safe hands with continuous management of costs, security and performance, and a 24×7 UK-based service.

  • What we offer

    Microsoft Solution Support

    As a Microsoft Direct Partner with four out of six core Solution Partner accreditations, we offer in-depth knowledge of the Microsoft stack. Navigate updates and new features, access best practices and insight, and drive business success with Microsoft 365.

  • What we offer

    Managed Cyber Security

    Tailored, comprehensive cybersecurity and compliance management. This includes a SOC service backed by QuoStar experts and 90+ security consultants, best of breed, award-winning EDR and XDR, and extensive vulnerability management and managed GRC.

  • What we offer

    Managed Secure SD WAN

    Comprehensive, advanced SD-WAN solutions deliver secure and cost-effective communications across your network.
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  • Senior Leadership

    Bridging the IT talent gap: QuoStar’s managed services for future-ready businesses

Challenges

We have the solution to your common pain-points.

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  • Resource demands

    Challenge

    A post-pandemic surge in workload has left many internal IT teams struggling to handle business-as-usual, alongside transformation projects and cybersecurity. They would be better off focusing on projects that add true business value rather than keeping the lights on.

  • Skills gaps

    Challenge

    The rapid pace of technological change makes it increasingly difficult for in-house teams to stay up to speed. They need a partner working hand in glove to help build, manage and secure these systems and support business transformation.

  • Surging costs

    Challenge

    Global talent shortages have ramped up the cost of building and growing an internal IT team. It’s increasingly important to find other ways to fill the knowledge and experience gaps that this creates. 
Approach

Expert support to keep your business running efficiently and securely.

  • Availability

    24/7/365 UK-based service teams as standard for all services, across the country.

  • Rapid response

    We’re there when you need us, wherever you are, with tailored SLA’s.

  • Proven standards and frameworks

    Our 20 years of expertise is grounded in best practices, such as ITIL and PRINCE2.

  • Proactive maintenance and alerting

    Identify and tackle issues before they can disrupt your operations, to optimise uptime and productivity.

  • Certified and trained experts

    Providing round-the-clock support and strategic guidance, backed by our top-tier vendor partnerships.

  • Security first

    Proven people, processes and technology reduce risk and enhance security

  • Fully scalable

    From 30 users to 3000 and beyond. Scale up and down based on demand, for maximum agility.

  • Client-focused

    Our near-100% client retention rate and 98%+ CSAT score illustrate our commitment to the best in client service.

  • Values-driven

    Our people all share and operate to a core set of values both traditional and partnership-focused.

  • Cost efficiency and focus

    Reduce overhead costs with predictable, scalable pricing tailored to your business, while freeing up internal staff to focus on the core business.

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Discover how we can help
Book a free discovery call or online review today, and let us transform IT from a cost centre to a growth driver.