QuoStar’s Total Service provides all of the proactive IT support and IT management required by successful businesses on a fully managed basis.
When you choose QuoStar Total Service you are in effect signing up an entire IT team, from the service desk right through to the IT Director. Our expert consultants and engineers work in partnership with you to ensure the maximum performance and return from your IT, allowing you to focus on core business activities which drive revenue and increase success.
We take full responsibility for your entire IT environment – day-to-day support, proactive monitoring, resolving issues, liaising with third party suppliers and more. You also gain access to a full suite of IT project and consultancy services, delivered on a flexible basis.
A dedicated account manager, who understands your business operations and needs, will ensure the consistent delivery of high-quality service and report to you regularly regarding service levels, any issues and upcoming activity. Our focus on continual improvement means any recommendations we make are based on best practice and backed by a clear business case.
How do we support your business?
- Dedicated IT manager to assist with management reporting, budgets and recommendations related to IT and communications
- Dedicated account manager who will report back regularly on service levels, any issues and upcoming activity
- 24x7x365 Service Desk support and remote access support for users
- Onsite support, as and where required
- Fully managed support and maintenance of all your networking devices, systems, hardware and software
- Proactive monitoring of your systems and devices to identify and fix any potential issues before they disrupt your users
- Security management – including spam filtering, patch management, anti-virus and regular vulnerability scanning
We recognise that every business is unique so our managed IT support services are designed to be completely flexible. We offer additional bolt-on packages which can provide additional support for particular areas, such as security or communications. If there isn’t a package which meets your needs completely we will tailor make one just for you.
- Your own IT team at the fraction of the cost
- Highly experienced and qualified consultants, engineers and technical staff
- Flexible service which we can tailor to your business requirements
- We take full accountability and responsibility for the performance of your IT environment
- ISO 27001 and ISO 20000 accredited
- Proactive monitoring and maintenance to resolve issues before they disrupt users
- Strict SLAs ensure we prioritise service desk support cases correctly and respond within a guaranteed time