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Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Sed fringilla eros nec magna commodo pharetra. Nam ullamcorper orci quis lacus venenatis porttitor. Sed consequat, ligula vel tincidunt bibendum, eros nulla pharetra justo, eu mattis odio libero at est. Fusce tincidunt interdum augue, eget tempus lorem volutpat with benefits.

Who you are

This role would suit someone who meets the following criteria:

• This role would suit someone who meets the following criteria:
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• Sed fringilla eros nec magna commodo pharetra.
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• Sed consequat, ligula vel tincidunt bibendum.
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Desirable

This role would suit someone who meets the following criteria:

• This role would suit someone who meets the following criteria:
• Lorem ipsum dolor sit amet nam ullamcorper orci quis lacus venenatis porttitor. consequat, ligulatincidunt bibendum.
• Sed fringilla eros nec magna commodo pharetra.
  Nam ullamcorper orci quis lacus venenatis porttitor eros nulla pharetra justo, eu mattis odio libero at est.
• Sed consequat, ligula vel tincidunt bibendum.
  Fusce tincidunt interdum augue, eget tempus lorem volutpat tempor.



What the job involves

This role would suit someone who meets the following criteria:

• This role would suit someone who meets the following criteria:
• Lorem ipsum dolor sit amet nam ullamcorper orci quis lacus venenatis porttitor. consequat, ligulatincidunt bibendum.
• Sed fringilla eros nec magna commodo pharetra.
  Nam ullamcorper orci quis lacus venenatis porttitor eros nulla pharetra justo, eu mattis odio libero at est.
• Sed consequat, ligula vel tincidunt bibendum.
  Fusce tincidunt interdum augue, eget tempus lorem volutpat tempor.



Job Overview

• Title: Service Desk Engineer 3rd Line
• Team: Service Desk
• Reports to: Service Desk Team Leader
• Location: Bournemouth or Leeds
• Salary: DOE + excellent benefits

Are you ready to be the technical hero our clients rely on?

Join QuoStar as a Service Desk Engineer 3rd Line and showcase your expertise in resolving Service Desk incidents and request tickets. In our fast-paced and dynamic environment, you’ll have the opportunity to support a wide range of clients, as well as our internal systems and applications. Whether it’s on-premise, in QuoStar’s cutting-edge cloud environment, or within public cloud services, your technical knowledge will be put to the test. If you have a strong understanding of networking and Azure, you’ll excel in this role and truly make a difference.

This role is ideal for individuals who embrace our values and embody our commitment to excellence. We are looking for driven, flexible professionals with a can-do attitude. If you have a genuine passion for technology and delivering exceptional customer service, while taking the lead when needed and sharing your technical knowledge, we want to hear from you. As a determined and resourceful problem solver, you thrive in challenging situations and possess the ability to think on your feet, even when faced with unfamiliar technologies.

Key Responsibilities

• Effective Communication: Communicate technical information to stakeholders, end users, and third parties via various channels to resolve incidents and service requests.
• Collaborative Problem-Solving: Work with the Service Desk team to resolve client issues, taking ownership of escalated tickets and showcasing leadership skills.
• Out-of-Hours Support: Participate in the out-of-hours escalation rota, demonstrating dedication to exceptional client service.
• Technical Expertise: Utilise QuoStar’s internal systems and tools to provide top-notch support, staying updated with the latest technologies through training programs.
• Documentation and Compliance: Ensure comprehensive documentation of client systems, adhering to ISO20000 and ISO27001 accreditation and following policies and procedures.
• Time Management: Efficiently manage time to meet service level agreements and promptly resolve service requests.
• Continuous Improvement: Strive for excellence, actively seeking opportunities for improvement, embracing new technologies, and enhancing technical knowledge.
• Knowledge Sharing: Mentor and share knowledge, experience, and work ethic with fellow team members to contribute to their professional development and exceed industry standards.
• Flexibility: Embrace new tasks and duties, showcasing adaptability and commitment to team success.

Essential experience, skills and qualifications

• Technical Support Experience: Minimum 5 years in MSP technical support, with at least 2 years in 3rd line support, showcasing expertise in server infrastructure, end-user support, and line-of-business applications.
• Windows Server Proficiency: Strong skills in Windows Server support, including Active Directory, GPO/Intune management, DNS/DHCP, and advanced Windows support.
• Office Applications and M365: Ability to provide support, troubleshooting, and administration for Office Applications and Microsoft 365.
• Networking Knowledge: Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, routing, switching, VLANs, subnetting, and NAT.
• Problem-Solving Abilities: Strong analytical thinking and problem-solving skills for effective issue diagnosis and solution implementation.
• Azure and Modern Workplace: Experience in Azure and Modern Workplace administration.
• Security Solutions: Proficiency in administering security solutions, including backup and DR, EDR/xDR, and knowledge of industry best practices.
• Industry Certifications: Relevant certifications such as Microsoft Server, Microsoft 365/Azure, and Fortigate are advantageous.
• UK Driving License: Possession of a clean UK driving license and access to a personal vehicle.

Desirable experience, skills and qualifications

• OS and Application deployment
• Enterprise Mobility + Security
• Valid Microsoft Server MCP/MCSA certification
• Valid Office 365 MCP/MCSA
• SonicWall firewall
• Unified Comms Solutions (Teams/8×8/Horizon)

Job Overview

• Title: Junior Service Delivery Manager
• Team: Service Desk
• Reports to: Head of Service Delivery
• Location: Bournemouth / Leeds

Are you a dynamic and results-driven professional with a passion for delivering exceptional service? If so, we invite you to join our team as a Junior Service Delivery Manager.

As a key player in our Service Delivery team, you will lead efforts to ensure our clients receive service that goes above and beyond their expectations. Your role involves orchestrating the smooth delivery of our products and services, championing a culture of continuous improvement and client satisfaction. This is not just a job; it’s an opportunity to work with a thriving team, turning challenges into triumphs and raising service delivery standards.

Key Responsibilities

• Liaise directly with the service delivery team and clients, maintaining excellent communication and relationships whilst ensuring that our QuoStar standards are adhered to.
• Ensure outstanding proactive and reactive service is always delivered to our clients, taking ownership for driving consistent service delivery to defined SLA’s and KPI’s.
• Work closely with other departments including client success management, finance and projects to manage account activity, ensuring smooth and quality services.
• Creating reports and presentations for other Service Delivery Managers within the department
• Manage client complaints.
• Complete client trend analysis to identify recurring issues.
• Responsible for scheduling proactive tasks ensuring client compliance is always maintained.
• Contribute to the identification and implementation of Standard Operating Procedures.
• Supporting other members of the team
• To become involved in other tasks/duties as required.

Essential experience, skills and qualifications

• Experience in working for an IT Service Provider or MSP
• Strong influencing, negotiation and decision-making skills
• Self-motivated and able to adapt to a changing environment

Desirable experience, skills and qualifications

• IT degree or equivalent.

This role is suitable for someone who:

• Has excellent customer service and organisational skills
• Has an excellent understanding of all major IT systems and how they can best be leveraged to deliver business outcomes
• Is results driven, great attention to detail, with a can do attitude, has a professional manner with a hands-on flexible approach.

Job Overview

This position offers an excellent opportunity to advance your career in the IT industry. You will serve as our first-line engineer within a highly respected Managed Service Provider. As an integral member of our support team, you’ll be the go-to person for resolving technical issues and ensuring clients receive first-class service.

As an IT Professional, you will be at the forefront of our company, operating within our Service Desk to answer calls, log tickets, manage ticket queues according to our SLAs, and provide technical support and customer service to our clients. Your commitment to delivering exceptional service will be essential as you engage with clients to troubleshoot and resolve a spectrum of computer-related challenges, spanning both software and hardware, with the utmost efficiency.

Thriving in a fast-paced, dynamic environment, you’ll support clients across various platforms, including internal systems, applications, on-premises infrastructure, QuoStar’s Cloud environment, and public Cloud Services. This role promises not just challenges, but opportunities for growth.

Key Responsibilities

• Possess excellent communication skills and a drive to deliver outstanding customer care as our clients’ first contact into our Service Desk.
• Demonstrate the ability to deliver calm and confident service when communicating with our clients, end users, and third parties via telephone, email, and remote support tools to log incidents, prioritise service requests, and provide regular ticket updates.
• Have exceptional written and verbal communication and customer service skills, enabling confident liaison with clients over the phone and by email.
• Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner as per company SLAs.
• Log all incidents with appropriate documentation and troubleshooting, with support from your Team’s Tiered engineers.
• Route incidents to appropriate support engineers after initial troubleshooting steps.
• Manage the Service Desk ticket queues to ensure Response and Resolution SLAs are met.
• Demonstrate a natural flair for learning and utilising QuoStar’s internal Service Desk systems and any other tools required to fulfill your role.
• Undertake any training required by QuoStar.
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
• Manage your own time and dispatch incidents and requests for change within our set SLAs.
• Strive for continuous improvement in all aspects of your work.
• Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
• Share your knowledge, experience, and work ethic with other members of the QuoStar team to aid their development and exceed QuoStar standards.

Essential experience, skills and qualifications

• Preferably at least 1 year of experience or some experience working in a Customer Service environment. Candidates should have experience providing technical support in a Service Desk environment or other relevant experience in a Client Service-oriented and Client-Facing environment.
• Client Serviceability and the ability to understand and record details of issues to log a ticket.
• Desire and attitude to learn and increase existing knowledge of the MS Stack.
• Excellent communication and documentation skills.
• Minimum of 4 GCSEs or equivalent of Grade C/4 or above.
• A clean UK Driving license and own car.

Desirable experience, skills and qualifications

• IT degree, A-Level, or equivalent.
• Previous IT Support experience would be appreciated, however strong graduates will also be considered.
• Understanding of Active Directory/Group Policies.
• Understanding of antivirus products and technologies.
• Working knowledge of PC Hardware, Networking, and MS Operating Systems.
• A good understanding of MS365 products and Admin Console.
• General knowledge of LAN, WAN, Wireless, and Firewalling would be desirable.

Working Hours:

We operate as a 24/7, 365-day company. Shift hours will include:

• Dayshifts: 07:00-16:00 / 08:00–16:30 / 09:00–17:30
• Evening Shifts: 15:00–22:00 Monday – Friday
• Night Shifts: 20:30 – 08:30 Monday – Sunday on a 4 on/4 off shift pattern
• Weekends: 08:30-20:30 Saturday & Sundays

These shifts are pro-rata, and a shift rotation will be in place to cover these hours. Out-of-Hours Shift Bonus & Weekend Bonus paid as extra.

This role is suitable for someone who:

• Is driven, flexible, has a can-do attitude, is approachable, genuine, takes ownership, and is fully focused with a desire to live and breathe these QuoStar Values.
• Has a passion for technology and delivering outstanding Client Service, taking the lead where necessary and sharing your technical knowledge.
• Is a determined and resourceful individual. You will enjoy problem-solving and be able to think on your feet and find a solution, even when dealing with unfamiliar technologies.

Job Overview

• Title: Professional Services Consultant
• Team: Professional Services
• Reports to: CTO
• Working Hours:40 hours per week
• Contract Type: Permanent
• Location: Bournemouth (Hybrid) or Remote UK
• Salary: Competitive + Benefits

Job purpose

Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.

Key Responsibilities

• Scope, design and deliver technical projects following best practice methods and within defined timeframes.
• Advise on infrastructure improvements that you identify within client environments to QuoStar Client Success Managers for consideration.
• Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
• Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
• Provide input or conduct your own research if required to support the Professional Services team when defining the QuoStar standard in relation to a specific technology or service.
• Partake in out of hours emergency support/be available out of hours.
• Undertake any training required by QuoStar.
• Complete full documentation of client and internal systems to the required standard.
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
• Management of your own time and delivery of project work to agreed budget and time.
• Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
• Strive for continuous improvement in everything you do.
• Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
• Share your knowledge, experience and work ethic with other members of the QuoStar teams to aid their own development and exceed QuoStar standards.

Essential experience, skills and qualifications

• 5+ years working in a similar role within an MSP environment
• Wintel
• RDS/AVD
• Private/Public Cloud
• Disaster recovery and toolsets (Veeam, Azure site-recovery)
• Modern Workplace (Office 365, Intune)
• Security (Firewalls, Conditional Access)
• Project Delivery (Scope, Design, Implementation, Signoff)
  • Project documentation writeup (SoW, LLD, HLD etc)
  • Working as a technical lead to scope, write up and delivery
  • Working on multiple concurrent projects
  • Self-managing project delivery aswell as working with Project Managers
• Outstanding organisational, communication and customer service skills
• Clean UK Driving license and own car

Desirable experience, skills and qualifications

• IT degree
• Microsoft Azure/Server/365 certification
• Cisco CCNA certification
• VMWare VCP
• SonicWALL/Fortinet Firewall
• Citrix
• Networking
• Virtualisation
• Storage
• Security (SIEM, SASE, SD-WAN)
• SAN design and delivery
• Datacentre architecture design (DR, resilience)

This role is suitable for someone who:

• Is driven, flexible, approachable and genuine with a can-do attitude
• Is an experienced professional able to work in a dynamic environment and lead on technical projects
• Focused on the detail and delivers excellent, high-quality work
• Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
• Is comfortable with remote working but understands that some travel to client sites and QuoStar offices may be required

Job Overview

• Title: Business Services Co-ordinator
• Team: Business Operations
• Reports to: General Manager
• Location: Poole
• Salary: Up to £29k DOE

We are looking for a talented, driven and passionate Operations Co-ordinator to join our team. The role will be based in our Poole head office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Key Responsibilities:

• Supporting the team with administration and general office management.
• Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented.
• Managing office supplies and placing orders.
• Researching and booking of travel and accommodation.
• Assisting with employee engagement initiatives, including feedback surveys and workplace improvements.
• Coordinating company events to enhance team engagement and morale.
• Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration.
• Liaising with external providers to manage internal contracts.
• Working on internal and external requests via our PSA system.
• Answering client queries and coordinating responses.
• Involvement with maintaining billing records and raising invoices.
• Assisting with expense claims and help with other finance tasks as required.
• Supporting with business improvement projects.
• Processing orders and raising projects, working closely with the sales, project and procurement teams.
• Promote and comply with Health & Safety policy and procedures.
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditations.
• Maintaining internal records and creating policies and procedures.
  

Essential experience and skills: 

• A minimum of 2 years’ experience in a similar role/environment
• GCSEs grade C and above, including Maths and English or equivalent
• Very good written and oral communication skills
• Organisational and problem solving skills
• Ability to multi-task, adapt to changes quickly and use initiative to deliver work
• Great knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications: 

• A-levels or equivalent
• Experience of working with Xero, ERP or finance systems

This role is suitable for someone who:

• Is confident, independent, structured, accurate and reliable – you are the anchor and first point of contact for both internal and external stakeholders
• Enjoys working in a fast-paced environment and wants to develop their career
• Has a can-do attitude, an eye for detail, is approachable and genuine
• Takes pride in consistently delivering excellent service, both internally and to our clients
• Constantly looks for improvement and efficiencies

Job Overview

• Title: Service Desk Engineer 2nd Line
• Team: Service Desk
• Reports to: Service Desk Team Leader
• Location: Bournemouth or Leeds
• Salary: DOE + excellent benefits

This is a fantastic opportunity for an ambitious IT support professional to work for one of the fastest growing IT managed service providers in the UK. We offer a friendly, dynamic environment, where you will support multiple client and internal systems and applications on client premises, in QuoStar’s cloud environment and within public cloud services. This role will help you grow your skills even further, alongside some of the best in the industry, harnessing your technical knowledge and experience to resolve service desk incidents and requests, and acting as an escalation point for junior members of our team.

Key Responsibilities

• Communicate in a friendly, professional way with clients, end users and third parties via telephone, e-mail and through remote support tools to resolve incidents and service requests and update on these regularly, in line with agreed SLA standards.
• Work collaboratively with other members of the engineering teams to resolve client issues and take full ownership of any tickets escalated to you.
• Be part of our out of hours emergency support rota.
• Use our internal Service Desk systems and any other tools required as part of your role.
• Develop your knowledge and skills by taking part in professional training required by QuoStar.
• Complete full documentation of client and internal systems to the required standard.
• Follow policies and procedures in line with QuoStar’s ISO20000 and ISO27001 accreditations.
• Manage your time well and resolve service requests within SLA requirements.
• Take ownership of issues and resolve these as expediently as possible, including doing extra research as required when you face unfamiliar technologies.
• To continually improve in everything you do.
• Learn about and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
• Share your knowledge, experience and work ethic with team members so that we can all develop and exceed our standards.
• Become involved in other tasks/duties as required

Essential experience, skills and qualifications

• Minimum of 2 years proven experience working in a 2nd line position
• Full UK driving licence
• Experience of working for a Managed Service Provider
• Thorough knowledge of current IT technology including (but not limited to):
  • Windows Server 2003 – 2019
  • Windows Desktop OS
  • Microsoft Active Directory
  • DNS
  • Azure fundamentals
  • Microsoft Exchange
  • Microsoft Office 365 (including intune)
  • Server Virtualisation (HyperV, VMware, Azure)
  • LAN/WAN/VPN (routers, switches, firewall)
  • Citrix/RDS/WVD
  • Backup technologies (experience of using Veeam is desirable)

Desirable experience, skills and qualifications

• VMware/Hyper-V
• Azure Administration
• Microsoft Certified

This role is suitable for someone who:

• Is driven, flexible and has a can-do attitude
• Has a passion for technology and delivering outstanding customer service, taking the lead where necessary and sharing technical knowledge
• Is a determined and resourceful individual, who enjoys problem solving and can think on their feet to find a solution, even when dealing with unfamiliar technologies.