QuoStar is one of few UK businesses that is onshoring – while others offshore support facilities.
As a leading IT consulting and service provider we are now delivering 24/7/365 service desk support to provide clients with specialist assistance exactly when they need it. This additional UK based service provision has been bolstered by the raft of new, experienced hires that have been employed since November 2021.
Designed as part of our ongoing response to the impact of Covid-19, QuoStar understands that in today’s working world businesses are operating differently, so we have adapted our business model to suit the needs of our clients.
Today’s flexible and hybrid working means individuals are now working outside of the usual office hours, and they require support at any time to continue to work effectively and securely.
For Quostar, it’s not just about support – it’s the why.
A true UK based 24/7/365 operation means we can respond promptly, ensuring the security needs of clients can be managed around the clock and we can take a proactive approach to management and maintenance – which is far easier to carry out outside of a client’s working/open hours.
Having done away with the tradition method of having ‘First Line Support’ means the QuoStar Support team can be more efficient and clients get a better service. All staff are experienced from the first point of contact rather than just logging a ticket for issues to be dealt with in the morning.
The 24/7/365 service desk follows the launch of QuoStar’s on-demand CIO (Chief Information Officer) and CISO (Chief Information Security Officer) services last year, all focused on giving organisations the services they require to operate and compete in the new working world.
Robert Rutherford, CEO at QuoStar comments:
“IT services require more support and management than ever before as businesses try to settle between hybrid and in-person working models. Continuing to provide flexible and cost-effective solutions for our clients therefore remains a key priority for us this year. With our UK-based 24/7/365 service desk, we’re adding another tool for our customers to benefit from the support of our growing team of highly skilled professionals.”
“The last two years, whilst challenging, have brought the opportunity for us to assess our ability to remain agile and efficient as a business whilst making us more resilient to dealing with redefined ways of working. QuoStar aims to provide services that respond to our customer’s changing needs in the long term, and we’re ready to bring disruption to the market to achieve that.”