In the press: Is 2012 the year of democratisation?
February 1st, 2012
At the start of a new year VitAL takes the temperature of the IT world. Editor Matt Bailey speaks to some leading lights in the industry and detects a hint of the ‘Arab Spring’ abroad with democratisation on the cards.
It seems that wherever you go in the world, 2012 is going to be a tough year and the IT world is no different, but the straightened circumstances provide a golden opportunity for IT departments to prove their mettle to the rest of the business by delivering increasing value and efficiency through emerging technologies like the cloud and the ‘consumerisation’ of IT.
“The ‘bring your own device’ (BYOD) trend will alter the way that the Service Management industry operates,” comments Rixon. “BYOD, whilst revolutionary and offering increased ease of use for employees, can lead to the risk of non-IT managers purchasing IT solutions. The advent of cloud computing only serves to accelerate this trend as employees purchase and use cloud-based applications more frequently, but the reality is that non-IT managers can fall foul of their own inexperience when it comes to the intricacies of IT procurement and the ongoing management of the technology. Service Management professionals will therefore have to adjust accordingly.”
There are other points of view of course. Asked how far consumerisation will go and what effect it will have on the business, Robert Rutherford, MD of IT consultancy, service and support company QuoStar Solutions, is far more circumspect: “There aren’t many IT leaders who would allow uncontrolled consumer devices access to the corporate network,” he warns. “You’ll see some marketing push from the thin-client and security industry but I don’t believe you’ll see significant growth, maybe some in 2012 but it will drop back going forward. You rarely see first wave success in IT.”
The democratic revolution of BYOD is far from being the only issue on the table. Our correspondents noted a range of issues that were of importance and clearly those that address the economic climate are crucial.
Robert Rutherford sees one in particular as especially helpful. “There are numerous ways IT can help the business at this time,” he says, “but cloud services can certainly deliver significant savings across the board, but beware of hidden risks and costs. Outsourcing of the IT operations within a business can certainly reduce costs, and will often improve service. It all depends on your vendor selection – choose the right partner and you are a hero, choose the wrong one and the consequences can be career-affecting.”
The cloud remains one of the principal routes to reduced overheads and the case has been made numerous times in these pages for a Software as a Service (SaaS) approach. Matt Davies, director of product marketing at business process management specialist Cordys predicts that: “More of the middleware market will move from on-premise solutions to the cloud in 2012. At this stage, there doesn’t seem to be a specific preference for public, private or hybrid solutions but we may see this change in the coming months.
Robert Rutherford is also cautious about the cloud, he says, “Cloud and mobility will grow significantly but will still remain relatively disjointed. Rationalisation is needed within both markets, along with proven success stories. The threat landscape is also getting enormous so it’s likely that we’ll see some big security scandals.”
Source: VitAL Magazine
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