Stronger IT, Bigger Mission: Powering Crohn’s & Colitis with Proactive Support

Case study

Crohn’s & Colitis UK: Stronger IT for a Bigger Mission, Powered by Proactive Support

Download

12+ Critical Improvements

actioned from the QuoStar Transformation Framework within the first quarter
100% Patch Compliance

achieved through proactive weekly health checks and oversight
Real-Time IT Visibility

delivered via QuoStar’s client portal, enhancing collaboration and control

Overview

Crohn’s & Colitis UK, the UK’s leading charity supporting over 500,000 people living with Crohn’s Disease and Ulcerative Colitis, selected QuoStar as their Managed IT Services partner following a competitive tender in late 2024. The goal was clear: find a provider that not only ensured secure, reliable IT operations but also aligned technology performance with their strategic mission. Since going live in February 2025, QuoStar’s proactive, insight-led approach has already delivered visible value, strengthening IT resilience, building trust across stakeholders, and allowing the charity to focus on what truly matters: improving lives.

The challenge

Crohn’s & Colitis UK needed more than just technical support. Their previous IT setup lacked proactive risk mitigation, strategic alignment with organisational goals, and transparent reporting tools. As their digital infrastructure became increasingly vital to service delivery and fundraising, they required a partner who could elevate their IT environment, reduce risk, and scale with future needs.

The solution

The findings shaped a proactive 24×7, UK based, managed support service, including:

QuoStar Managed XDR Services
Providing enhanced visibility of potential compromise, proactive resolution through the dedicated Security Operations Centre and educating the charity’s employees against the latest Cyber threats.

Dedicated Service Management
Weekly health checks, patch compliance reviews, and strategic input from QuoStar’s experienced team

My QuoStar Portal Access
A real-time dashboard giving stakeholders full visibility of service performance, reviews, and actions

QuoStar’s Transformation Framework
Monthly and quarterly assessments to ensure continuous improvement, optimisation and compliance, whilst fostering new technology initiatives

Rather than firefighting issues, QuoStar helped the charity move to a structured, forward-looking IT model, enabling the internal team to focus on service delivery and innovation.

We’re grateful for our partnership with QuoStar in the truest sense, which has supported us through the complexities of the digital age. Their consistent support, strategic insight, and commitment to our success have made them a valued and trusted extension of our team. Since transitioning to QuoStar, we’ve seen meaningful improvements in our technology infrastructure and confidence in our ability to adapt and evolve.

Karen Wimbledon, Workplace & IT Manager

Crohn's & Colitis UK

Improved Staff Efficiency

Reduced IT friction and faster resolution times allowed internal teams to stay focused on delivering services and supporting fundraising efforts.
Strengthened Security & Compliance

With Proactive XDR and by delivering 100% patch compliance to close key risk gaps, QuoStar provided enhanced data security and ensured continued trust from stakeholders and donors.
Operational Confidence & Transparency

With real-time insights in the QuoStar client portal, the leadership team gained clarity and control over their IT environment, fuelling more strategic decision-making.
Scalable IT Foundation for Growth

The structured, proactive model established a strong foundation for future digital initiatives, including supporter engagement platforms and CRM improvements.