QuoStarQuoStar

Professional Services Consultant

Bournemouth
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Job Overview

  • Title: Professional Services Consultant
  • Team: Professional Services
  • Reports to: CTO
  • Working Hours:40 hours per week
  • Contract Type: Permanent
  • Location: Bournemouth (Hybrid) or Remote UK
  • Salary: Competitive + Benefits

Job purpose

Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.

Key Responsibilities

  • Scope, design and deliver technical projects following best practice methods and within defined timeframes.
  • Advise on infrastructure improvements that you identify within client environments to QuoStar Client Success Managers for consideration.
  • Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
  • Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
  • Provide input or conduct your own research if required to support the Professional Services team when defining the QuoStar standard in relation to a specific technology or service.
  • Partake in out of hours emergency support/be available out of hours.
  • Undertake any training required by QuoStar.
  • Complete full documentation of client and internal systems to the required standard.
  • Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
  • Management of your own time and delivery of project work to agreed budget and time.
  • Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
  • Strive for continuous improvement in everything you do.
  • Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
  • Share your knowledge, experience and work ethic with other members of the QuoStar teams to aid their own development and exceed QuoStar standards.

Essential experience, skills and qualifications

  • 5+ years working in a similar role within an MSP environment
  • Wintel
  • RDS/AVD
  • Private/Public Cloud
  • Disaster recovery and toolsets (Veeam, Azure site-recovery)
  • Modern Workplace (Office 365, Intune)
  • Security (Firewalls, Conditional Access)
  • Project Delivery (Scope, Design, Implementation, Signoff)
    • Project documentation writeup (SoW, LLD, HLD etc)
    • Working as a technical lead to scope, write up and delivery
    • Working on multiple concurrent projects
    • Self-managing project delivery aswell as working with Project Managers
  • Outstanding organisational, communication and customer service skills
  • Clean UK Driving license and own car

Desirable experience, skills and qualifications

  • IT degree
  • Microsoft Azure/Server/365 certification
  • Cisco CCNA certification
  • VMWare VCP
  • SonicWALL/Fortinet Firewall
  • Citrix
  • Networking
  • Virtualisation
  • Storage
  • Security (SIEM, SASE, SD-WAN)
  • SAN design and delivery
  • Datacentre architecture design (DR, resilience)

This role is suitable for someone who:

  • Is driven, flexible, approachable and genuine with a can-do attitude
  • Is an experienced professional able to work in a dynamic environment and lead on technical projects
  • Focused on the detail and delivers excellent, high-quality work
  • Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
  • Is comfortable with remote working but understands that some travel to client sites and QuoStar offices may be required

Role

Professional Services Consultant

Location

Bournemouth
Benefits

Some of the great things about working at QuoStar

In addition to all the basics: competitive salary, contributory pension scheme, 25 days holiday plus UK Bank Holidays, we also offer… 
  • Hybrid working
    The flexibility you need to always be at your productive best.
  • Training & qualifications
    Support to upskill and progress your career development.
  • Social events
    From sports days to summer BBQ parties; opportunities to unwind with the team.
  • Bonus & incentive schemes
    Rewarding and incentivising excellence.
  • Cycle to work
    Encouraging you to stay healthy, and do your bit for the planet.
  • Health insurance
    Discounts on dental, optical and physiotherapy treatment from Health Shield.
  • Support for your wellbeing
    Supporting your mental and physical health, plus discounts from great brands, via My Wellness.
  • Well-stocked kitchen
    Complementary fruit, tea, coffee and soft drinks; from breakfast to post-work Friday beers.