Tom Ratcliffe

Service Desk Team Leader

About Tom

Tom leads the QuoStar Service Desk, using his eight years’ experience in IT roles (including for world-leading and multi-national firms) to deliver value-enhancing projects within Service Desk processes. He also manages escalations to QuoStar’s other technical teams and ensures the individual engineers operate as an effective team. By holding certifications for both ITIL and PRINCE2, Tom can not only drive highly successful improvement projects, but also deliver constantly increasing value to clients through continual improvement.

David Clarke
Head of Security
James Stelfox
Managing Director
Robert Rutherford
Chief Executive Officer
Simon Gadsby
Chief Operating Officer
Chris White
Head of Consultancy
John Knowles
Austin Brannigan
Systems Management Team Leader
Becca Montgomery
Business Services Manager
Teila Hurlock-Phillips
Marketing Manager
Darren Young
Client Success Manager
Tom Ratcliffe
Service Desk Team Leader