Dutton Gregory on the QuoStar CIO Service

Client

Dutton Gregory is one of the fastest growing full-service law firms in the South of England, with ambitious growth plans over the next 3 years.

Project

Dutton Gregory sought to strengthen their IT service for both clients and employees in order to realise their growth strategy underpinned by IT transformation. It was essential to reposition IT from an internal service provider to a strategic tool that is essential to business progression.

Solution: QuoStar CIO Service

The QuoStar CIO Service enables businesses to access the skills, expertise and commercial acumen of a CIO-level consultant, but on a flexible, cost-effective basis. Using a proven framework to drive positive change through the use of IT.

Value in summary

• Provide on-going advice, support and guidance to enhance the firm’s ROI
• Reduced OpEx within the business – covering the cost of the service.
• Created a roadmap aligning improvement projects to business strategies
• Built in governance frameworks to ensure IT is closely aligned to business priorities
• Key contributions to the successful delivery of business improvement projects

“The CIO Service is helping the firm progress in the right way, aiding in setting out the necessary project framework and unifying the departments within the firm to achieve overall goals.”

Andrew Tilley, Managing Partner, Dutton Gregory

 

The full picture

 

Since 1947, the legal expertise of Dutton Gregory has helped customers with the full range of legal solutions, including property related transactions for both residential and commercial property, property and commercial litigation, corporate M&A, as well as helping people resolve personal legal issues such as divorce & family, wills and probate matters. Technology has changed a lot over that time.

Why did Dutton Gregory choose to use the CIO service?

Dutton Gregory expressed a need to increase the breadth of knowledge and experience in IT transformation, which the QuoStar CIO Service provides. That in turn meant putting IT on a professional level and aligning them with the firms’ projects and goals to add value and deliver business improvement.

Has the CIO Service helped to solve those challenges?

Dutton Gregory have been part of the CIO service for a few months and in that time, there has been a big transformation strategy. As a result, the firm started to see (and use) IT as a differentiator, not just ‘PCs on desks.’

The CIO service provided coaching to the internal IT team too, helping them interact with the firm in the way they want to. Meaning that the IT department and the role they play within the business has become more structured. They are now seen as a business sponsor and prioritise change and transformation projects around their BAU tasks.

The CIO Service has also highlighted a need for improvement with the governance, which has become more of a focal point for both the firm and their IT department.

Has it delivered the value it promised?

In a brief time, the CIO service has already delivered real and tangible value to the firm – and is continuing to do so. The repositioning of the IT team internally, together with timely project communications, has enhanced progress of key projects contributing to the growth strategy.

What has been the biggest benefit/best feature of the CIO Service?

Dutton Gregory is now well on its way to implementing the transformation projects, processes and technology that will help achieve their ambitious growth plans. They understand that technology has a big part to play in supporting their expansion ambitions. Dutton Gregory’s desire to use IT as a strategic tool, rather than a technical necessity, is being realised with the assistance of the Quostar CIO service.

Where do you see the CIO service adding value to the business in the future?

The Partners at Dutton Gregory recognise that IT is critical to operations and service, improving internal relationships and communication across the firm, keeping them up to date on business developments and the implementation of change projects.

 

Find out more about our CIO Service or speak to one of the team about an online review.