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Systems Management Team Leader

REF: QS-SMTL-001

Department: Systems Management
Reports To: COO
Working Hours:
40 hours per week
Contract Type: Permanent
Salary: £35,000 – £40,000 (DOE) + excellent benefits
Location: Bournemouth

Job Overview

To manage QuoStar’s System Management Team and be responsible for developing and implementing QuoStar’s proactive support methods; identifying areas of technical risk, developing new ways to eliminate reactive issues and completing the QuoStar onboarding process for all new clients.

Key Responsibilities

  • Develop and implement standardization and “best practices” for client and internal systems.
  • Analyse client and internal systems for security risks and implement appropriate resolutions.
  • Use technology to improve efficiencies and eliminate reactive incidents.
  • Complete client trend analysis to identify recurring issues and develop tools/methods to eliminate them.
  • Implement improvements to client systems without supervision where required.
  • Evaluate client report packs as part of our drive for continual improvement to look for areas where infrastructures do not align to QuoStar standard and Provide input for future considerations.
  • Work closely with the Account Management team to build and deliver I.T. strategies for our clients
  • Communicate with clients via telephone, e-mail and remote support tools.
  • Work with the Service Desk teams to ensure that the QuoStar standards are adhered to at all times.
  • Undertake pre-arranged out of hours work for QuoStar and client systems.
  • Complete onboarding of all new clients.
  • Documentation of client and internal systems.
  • Day to day management of the Systems Management team, from 121s, setting objectives, performance management and annual reviews.
  • To become involved in other tasks/duties as required.

Essential Experience, Skills and Qualifications

  • Microsoft Server and Server Application administration.
  • Office 365 Setup, configuration and support.
  • Network administration (LAN and WLAN).
  • Firewall administration.
  • Endpoint device configuration.
  • Network design and troubleshooting.
  • Windows Microsoft Certified Professional.
  • VMWare and Hyper-V deployment and management.
  • Backup methods and technologies including Veeam and Backup Exec.

Desired Experience, Skills and Qualifications

  • IT degree or equivalent.
  • Experience of Microsoft Azure.

The role is suitable for someone who:

  • Has excellent customer service, people management and organisational skills.
  • Has an excellent understanding of all major IT systems and the ability to pick up new technologies and third-party applications quickly.

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like you?

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