Job Overview

• Title: Service Delivery Manager
• Working Hours:40 hours per week
• Contract Type: Permanent
• Location: Bournemouth or Leeds (Hybrid)
• Salary: Negotiable, DOE

Job purpose

QuoStar has an exciting position open for joining a talented team of Service Delivery Managers who ensure smooth service delivery throughout our client base.

As a Service Delivery Manager, you’ll be accountable for managing client relationships, performing service reviews, ensuring high customer satisfaction, and delivering all contractual obligations. Excellent management and support of your clients’ managed services will ultimately lead to growth and contract renewals. This opportunity would be ideal for individuals seeking to work within our expanding projects team, able to work on their own initiative, and support our busy team.

Benefits

Contributory pension scheme, bonus incentive scheme, 25 days holiday plus bank holidays, employee discount scheme, cycle to work scheme, training and qualifications, free eye test, free drinks, fruit and breakfast, great culture and working environment, regular social events.

About you

To be considered for this role, you must have a minimum of 2 years of experience in a similar position and essential experience of working within an IT MSP capacity. The ideal candidate will be self-driven, possess a can-do attitude, and be willing to assist in other areas of the business as needed. Additionally, you must have access to your own car and hold a valid UK driving license.

If you’re interested in this growth opportunity, please review the role profile below:

• Communicate directly with the service delivery team and clients, maintain excellent relationships, and ensure that QuoStar standards are met.
• Ensure proactive and reactive services are provided to clients consistently, taking ownership of driving service delivery to defined SLAs and KPIs.
• Collaborate with other departments, including client success management, finance, and projects, to manage account activity and ensure smooth, quality services.
• Conduct client service review meetings and create reports and presentations for both clients and senior management.
• Resolve service issues and manage client complaints, acting as a single point of escalation for clients and working closely with the technical team and client success managers.
• Conduct client trend analysis to identify recurring issues.
• Perform other tasks/duties as required.
• Responsible for all contractual proactive checks and actions for your clients.
• Responsible for customer problem management.
• Manage and deliver new projects to the service desk for your clients.
• Participate in the Service Delivery on-call rota.

About QuoStar

QuoStar is a fast-growing IT Service and Consultancy provider headquartered on the (sometimes) sunny south coast in Bournemouth, Dorset. We work with growing businesses worldwide, particularly in the professional services, financial and manufacturing/engineering sectors, helping them to gain a competitive advantage and achieve their goals through the use of IT. We’ve come a long way in 15 years and have some ambitious plans for the future, but the achievement we’re proudest of is our team. It’s thanks to this team we continually surpass goals and have achieved near 100% client retention since our inception. Could you be our next team member and help continue this success?

Essential experience, skills and qualifications

• Minimum of 2 year experience in a similar role
• Willingness and capacity to work extra hours and attend site if and when required
• Excellent communication skills
• Full, clean UK driving license
• Willing to help out in other areas if and when required

This role is suitable for someone who:

• Has a can-do attitude and enjoys working in a fast pace dynamic environment
• Takes ownership of their role and development and challenges others to do the same
• Focused on the detail and delivers excellent, high-quality work consistently
• Is approachable and genuine and looks to build strong relationships with the whole team