Job Overview

  • Title: Professional Services Consultant
  • Team: Professional Services
  • Reports to: CTO
  • Working Hours:40 hours per week
  • Contract Type: Permanent
  • Location: Bournemouth (Hybrid) or Remote UK
  • Salary: Competitive + Benefits

Job purpose

Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.

Key Responsibilities

  • Scope, design and deliver technical projects following best practice methods and within defined timeframes.
  • Advise on infrastructure improvements that you identify within client environments to QuoStar Client Success Managers for consideration.
  • Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
  • Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
  • Provide input or conduct your own research if required to support the Professional Services team when defining the QuoStar standard in relation to a specific technology or service.
  • Partake in out of hours emergency support/be available out of hours.
  • Undertake any training required by QuoStar.
  • Complete full documentation of client and internal systems to the required standard.
  • Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
  • Management of your own time and delivery of project work to agreed budget and time.
  • Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
  • Strive for continuous improvement in everything you do.
  • Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
  • Share your knowledge, experience and work ethic with other members of the QuoStar teams to aid their own development and exceed QuoStar standards.

Essential experience, skills and qualifications

  • 5+ years working in a similar role within an MSP environment
  • Wintel
  • RDS/AVD
  • Private/Public Cloud
  • Disaster recovery and toolsets (Veeam, Azure site-recovery)
  • Modern Workplace (Office 365, Intune)
  • Security (Firewalls, Conditional Access)
  • Project Delivery (Scope, Design, Implementation, Signoff)
    • Project documentation writeup (SoW, LLD, HLD etc)
    • Working as a technical lead to scope, write up and delivery
    • Working on multiple concurrent projects
    • Self-managing project delivery aswell as working with Project Managers
  • Outstanding organisational, communication and customer service skills
  • Clean UK Driving license and own car

Desirable experience, skills and qualifications

  • IT degree
  • Microsoft Azure/Server/365 certification
  • Cisco CCNA certification
  • VMWare VCP
  • SonicWALL/Fortinet Firewall
  • Citrix
  • Networking
  • Virtualisation
  • Storage
  • Security (SIEM, SASE, SD-WAN)
  • SAN design and delivery
  • Datacentre architecture design (DR, resilience)

This role is suitable for someone who:

  • Is driven, flexible, approachable and genuine with a can-do attitude
  • Is an experienced professional able to work in a dynamic environment and lead on technical projects
  • Focused on the detail and delivers excellent, high-quality work
  • Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
  • Is comfortable with remote working but understands that some travel to client sites and QuoStar offices may be required
  • Title: Professional Services Consultant
  • Team: Professional Services
  • Reports to: CTO
  • Working Hours:40 hours per week
  • Contract Type: Permanent
  • Location: Bournemouth (Hybrid) or Remote UK
  • Salary: Competitive + Benefits

QuoStar is seeking a Professional Services Consultant to join our team and help us drive success for our clients.

Apply

A career that you’ll love.

What makes QuoStar the most talked about IT business for ‘people and culture’?

Discover more