Job Overview

• Title: Operations Coordinator
• Team: Operations
• Reports to: Business Services Manager
• Location: Bournemouth
• Salary: Up to £23k DOE

Looking for an exciting opportunity to showcase your talent, drive, and passion as an Operations Coordinator? Look no further! We’re searching for a motivated individual to join our team at our Bournemouth head office. As the successful applicant, you’ll play a pivotal role in delivering exceptional service to our clients and internal teams, while also supporting the Business Services Manager in the smooth day-to-day running of our back-office and finance functions. If you have a creative flair, an impeccable eye for detail, and love getting stuck into the finer points of the job, then this role is perfect for you!

Key Responsibilities

• Supporting the team with administration and general office management
• Being the welcoming face of our company, greeting visitors and clients and maintaining a professional reception area
• Managing office supplies inventory and placing orders as needed
• Assisting with client quotations, conducting pricing research, coordinating shipments and managing vendor relationships
• Coordinating travel and accommodation arrangements for staff and visitors
• Managing contracts and liaising with external service providers (i.e. renewals, insurance, etc.)
• Working on internal and external requests via our internal systems
• Answering client queries and coordinating responses
• Involvement with maintaining billing records and raising invoices
• Assisting with expense claims and help with other finance tasks as required
• Supporting with business improvement projects
• Processing orders and raising projects, working closely with the sales and procurement teams
• Promoting and adhering to our Health & Safety policies and procedures
• Following policies and procedures to ensure compliance with our ISO20000 and ISO27001 accreditations
• Creating and maintaining internal records, policies, and procedures to support our business operations.

Essential experience, skills and qualifications

• A minimum of 2 years’ experience in a similar role/environment
• GCSEs grade C and above, including Maths and English or equivalent
• Very good written and oral communication skills
• Organisational and problem solving skills
• Ability to multi-task, adapt to changes quickly and use initiative to deliver work
• Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications

• A-levels or equivalent
• Experience of working with Xero or similar systems

This role is suitable for someone who:

• Is confident, independent, structured, accurate and reliable – you are the anchor and first point of contact for both internal and external stakeholders
• Enjoys working in a fast-paced environment who wants to develop their career
• Has a can-do attitude, an eye for detail, is approachable and genuine
• Takes pride in consistently delivering excellent service, both internally and to our clients
• Constantly looks for improvement and efficiencies