Job Overview

  • Title: Operations Coordinator
  • Team: Operations
  • Reports to: Business Services Manager
  • Location: Poole
  • Salary:  Up to £26k DOE

Looking for an exciting opportunity to showcase your talent, drive, and passion as an Operations Coordinator? Look no further! We’re searching for a motivated individual to join our team at our Poole head office. As the successful applicant, you’ll provide a high standard of service to our clients and internal teams, while supporting the Business Services Manager in the smooth day-to-day running of our back-office, HR and finance functions. If you have a creative flair, an impeccable eye for detail, and love getting stuck into the finer points of the job, then this role is perfect for you!

Key Responsibilities

  • Supporting the team with administration and general office management
  • Being the welcoming face of our company, greeting visitors and clients and maintaining a professional reception area
  • Managing office supplies inventory and placing orders as needed
  • Assisting with client quotations, conducting pricing research, coordinating shipments and managing vendor relationships
  • Researching and booking of travel and accommodation
  • Coordinating travel and accommodation arrangements for staff and visitors
  • Coordinating internal new starter onboardings and managing inductions
  • Liaise with external providers incl. managing contracts (i.e. renewals, insurance, etc.)
  • Working on internal and external requests via our internal systems
  • Answering client queries and coordinating responses
  • Involvement with maintaining billing records and raising invoices
  • Assisting with expense claims and help with other finance tasks as required
  • Supporting with business improvement projects
  • Processing orders and raising projects, working closely with the sales and procurement teams
  • Promote and comply with Health & Safety policy and procedures
  • Follow policies and procedures to comply with QuoStar’s ISO27001 accreditation
  • Maintaining internal records and creating policies and procedures

Essential experience, skills and qualifications

  • A minimum of 2 years’ experience in a similar role/environment
  • GCSEs grade C and above, including Maths and English or equivalent
  • Very good written and oral communication skills
  • Organisational and problem solving skills
  • Ability to multi-task, adapt to changes quickly and use initiative to deliver work
  • Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications

  • A-levels or equivalent
  • Experience of working with Xero or similar systems

This role is suitable for someone who:

  • Is confident, independent, structured, accurate and reliable – you are the anchor and first point of contact for both internal and external stakeholders
  • Enjoys working in a fast-paced environment who wants to develop their career
  • Has a can-do attitude, an eye for detail, is approachable and genuine
  • Takes pride in consistently delivering excellent service, both internally and to our clients
  • Constantly looks for improvement and efficiencies
  • Title: Operations Coordinator
  • Team: Operations
  • Reports to: Business Services Manager
  • Location: Poole
  • Salary:  Up to £26k DOE

Join us as an Operations Coordinator at our Poole head office, delivering a high standard of service to clients and internal teams while supporting HR and finance.

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