System Support Analyst

Location: - Winchester
Salary: - Competitive + Benefits

QuoStar Solutions Limited is a rapid-growth, privately-held information technology service, support and consultancy firm headquartered in the United Kingdom.

As a premier-level IT resource provider, QuoStar delivers IT outsourcing, strategic technical and business consultancy, and a comprehensive range of enterprise-class managed and cloud-based IT services.

With a national and international client perspective, QuoStar deliverables include managed hosting services, IT security systems, help desk resourcing, technology consulting, network integration, and outsourced operational management and support. The company’s client profile encompasses a broad range of industries and businesses of all sizes in the UK and overseas.

The Role

This is a critical role within the organisation. You will be part of the service delivery team and the primary interface between that team and the infrastructure/project teams. Within your role you will be providing 3rd level support to the internal service delivery team and technical customers, acting as a back-stop/buck stops here for any escalated calls.

You will be working in a fast-paced environment surrounded by people at the top of their game. If you genuinely enjoy IT, are successful, talented and feel that you are capable of more, then this is the role for you.

Duties

• Providing support to the service desk team and infrastructure/project teams.
• Supporting the internal and customer systems.
• Improving the internal and customer systems.
• Maintaining the internal and customer systems.
• Creating procedures, policies and documenting systems. · Assisting with and at times delivering customer and internal projects.
• Planning projects.
• Required to be included in an out of hours support rota.

Required Experience

• Worked in an IT support / engineering for a minimum 5 years.
• Working at a 3rd line level (servers and desktop) for at least 2 years.
• Will have worked within an IT outsourcing organisation or within an organisation with at least 500 nodes.
• Experience planning, managing and delivering projects for internal departments or company customers.

Required Skills

• Windows Server Administration – 2003/2008/SBS, Group Policy, permissions, etc
• Windows Desktop Administration and Troubleshooting
• Server specification, trouble-shooting and build.
• MS Office troubleshooting : Desktop and Terminal Server
• Networking – TCP/IP : DNS
• Exchange 2003/2007/2010 administration and troubleshooting
• Project Management – system installations : system migrations : office moves
• System design – small office
• Exchange server administration and troubleshooting
• Terminal Server setup and troubleshooting · VMware (ESX/ESXi) – administration and troubleshooting
• VMware (Virtual Centre) – administration tasks
• Symantec Backup Exec – Configure jobs, schedules and troubleshooting failures

Desired Skills

• SQL server setup, administration and troubleshooting
• ITIL knowledge
• Blackberry Enterprise Server Administration
• SharePoint Administration
• Linux build and administration

Required Qualification

• A Levels or Equivalent

Desired Qualification\Certification

• MCSE
• MCP · Security+
• Network+
• VCP